CUSTOMER EXPERIENCE
Deliver & Automate World-Class Customer Service
Ecommerce customers expect instant checkouts, fast shipping, and on-demand customer service. High-volume brands often struggle to meet expectations.
Get StartedCustomer Lifecycle Automation
29 Next puts the customer at the center of your operations
Customers securely checkout with their preferred payment
method, creating an account for ongoing communication and service
method, creating an account for ongoing communication and service
Order confirmation, shipping and recurring billing events, and any custom events, trigger notifications by email or SMS
Post back customer data to integrated services to power marketing automation, affiliate commissioning, and web analytics
Customers access their order status, accounts, and support with one click
Real-time status updates on the Dashboard allow back office staff
a clear view of the customer’s journey for easy troubleshooting and support
a clear view of the customer’s journey for easy troubleshooting and support
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Customer Lifecycle Automation
29 Next puts the customer at the center of your operations.
Customers securely checkout with their preferred payment
method, creating an account for ongoing communication and service
method, creating an account for ongoing communication and service
Order confirmation, shipping and recurring billing events, and any custom events, trigger notifications by email or SMS
Post back customer data to integrated services to power marketing automation, affiliate commissioning, and web analytics
Customers access their order status, accounts, and support with one click
Real-time status updates on the Dashboard allow back office staff a clear view of the customer’s journey for easy troubleshooting and support
"We went from using 4 or 5 different platforms to handle customer support and orders data, to unifying everything at 29 Next. We've reduced complexity, saved money, and made our customers way happier. 29 Next is our secret weapon."
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- Jamie Wedow
(Nanosocks)
Customer Accounts & Self Serve
Automating Customer Service can be the single largest driver of customer satisfaction and margin growth for DTC brands
Customer Accounts on your storefront allow customers to login and access promotions, view and modify their orders, billing and shipping details, and automate subscription management
Perpetual Live Carts make the customer’s cart accessible in real-
time from the Dashboard for telesales, chat, and offline channels
time from the Dashboard for telesales, chat, and offline channels
Send personalized Check Out Links for customers - or your sales team - to complete orders from any device
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