Support & Ticket Center
Integrated workflow tools for your customer service team
When your customers need special attention, sometimes self-service options and webstore help articles won’t cover all the bases.
“That’s why 29 Next has created the Support Center to provide a collaborative, integrated portal to handle customer care issues quickly and efficiently”
User Permission Groups are easy to create to section off your support agents from supervisors, and your administrators from executives. Users can view, update, assign, and collaborate on support tickets in the Ticket Center. All customer support touch points are tracked and logged in the customer’s account with customizable dispositions, priorities, and internal note-taking.
The Ticket Center integrates to your inbound support email, offering an easy path to receive inquiries and disposition them with full customer visibility. 29 Next offers unlimited users with every plan, so your back office costs stay manageable, unlike most commercial help desk platforms.
Customer Support Content
Tired of answering the same customer service questions over and over? 29 Next’s research shows that over 80% of inbound customer support inquiries revolve around a common two or three issues. Tying your customer service team up with repetitive tasks is a drag — and it’s expensive.
Give your customers the tools to answer the most common questions before they come to you with support inquiries. 29 Next’s integrated Customer Support Content allows you to produce and instantly publish unlimited support pages — fully searchable and categorized — from the convenient Dashboard content and code editor.
- Publish FAQs, How-Tos and User Guides, Terms and Conditions, and more.
- Reduce the volume of inquiries your team has to handle manually.
- Save time, save money, keep your customers happy.
29 Next’s research shows that Automating Customer Service can be the single largest driver of customer satisfaction and margin growth for many direct response brands. Customer Accounts on your storefront allow your customers to login and access promotions, view and modify their orders, billing and shipping details, and automate subscription management.