Customer Experience & Self Serve
Deliver a brand experience to surprise and delight your customers
The cost of customer acquisition continues to rise as competition in digital marketing grows. Driving margins for performance ecommerce brands relies increasingly on repeat purchases and automating back office operations. The depth and quality of customer engagement is the key factor that differentiates one-off merchants from powerhouse brands.
29 Next enables brands to drive engagement, measure customer value, and optimize retention without limits.
Integrated Marketing Funnels CMS
Build landing pages, mini-sites, survey paths, and more, with built-in integration to your store’s secure Checkout. 29 Next has everything you need to run a highly effective media-driven strategy for your brand.
29 Next powers experience-driven brands to build massively scalable, personalized shopping experiences. Headless Commerce functionality means there are no limits to how and where you create customer touchpoints and commerce opportunities.
Give your chat and social media team an easy way to help customers complete their orders in a secure, branded way with Magic Order Links. Build the customer’s order, add products and promotions, and send your customers an easy link to check out from any device through any medium.
29 Next makes developers first class citizens on the ultimate programmable ecommerce platform. Easily integrate your existing business applications to our powerful APIs and power your brand on your own terms.
Reports and Attribution
Deep event-level tracking and third party tracking integrations make your media buyers’ ROI sizzle. Reporting gives you concise insights into your key business metrics in just a few clicks.
Automating Customer Service
29 Next offers your customers self-service Customer Accounts on your store where they can access promotions, view and modify their orders, billing & shipping details, and automate subscription management.
Customized downsell and cancel paths minimize human service interactions and costs, maximizing subscriber retention and lifetime value.
With 29 Next, you can create and track a Loyalty Rewards Points program for customers to earn and redeem points for purchases site-wide. Optionally, you can offer Points as an incentive to reduce returns and refunds, or as a value-add unique to your subscribers.